Frequently Asked Questions
Everything you need to know about shopping with Tilly Living.
What is the typical shipping timeframe for my order?
We process most orders within 1-2 business days. Domestic shipping typically takes 3-7 business days, while international orders may take 10-15 business days depending on the destination.
What is your return policy for home decor items?
We offer a 30-day return policy on all eligible items. Products must be in their original packaging and unused condition to qualify for a full refund.
Are Tilly Living products ethically sourced?
Yes, we prioritize working with manufacturers who adhere to fair labor practices and utilize sustainable materials whenever possible to ensure high-quality, responsible home goods.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
Do you offer bulk or trade discounts for interior designers?
Absolutely! We love working with professionals. Please contact our support team with your business credentials to learn more about our trade program and volume discounts.